Refund Policy
Returns
Our return policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, we are unable to offer a refund or exchange.
To be eligible for a return:
The item must be unused and in the same condition as received.
The item must be in its original packaging.
A receipt or proof of purchase is required.
Please do not send your purchase back to the manufacturer.
Non-Returnable Items
The following items cannot be returned:
Perishable goods (such as food, flowers, newspapers, or magazines)
Intimate or sanitary goods
Hazardous materials
Flammable liquids or gases
Additional non-returnable items include:
Gift cards
Downloadable software products
Certain health and personal care items
Partial Refunds (If Applicable)
In certain situations, only partial refunds may be granted:
Books with obvious signs of use
Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
Items not in original condition, damaged, or missing parts not due to our error
Items returned more than 30 days after delivery
Refunds (If Applicable)
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you have not received your refund:
Check your bank account again.
Contact your credit card company, as processing times may vary.
Contact your bank, as refunds may take time to post.
If you have completed these steps and still have not received your refund, please contact us at:
Sale Items
Only regular-priced items are eligible for refunds.
Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange, email us at:
Info@ascloudsecure.com
Send your item to either of the following addresses:
India Office:
C-54, Ground Floor, Sector 2
Near Priya Gold Building
Noida – 201301
USA Office:
3705 W Pico
Los Angeles, CA 90019-3451
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift, or the order was shipped to the gift giver first, the refund will be issued to the original purchaser.
Shipping Returns
To return your product, please mail it to one of the addresses listed above.
Return shipping costs are the responsibility of the customer.
Shipping costs are non-refundable.
If a refund is issued, return shipping costs will be deducted from the refund amount.
Delivery times for exchanged products may vary depending on your location.
If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.