Application Support & Maintenance Engineer

Required Experience: 2–4 years in IT support, application maintenance, or DevOps.

Key Tech Stack: Linux, SQL, Docker, AWS/Cloudflare, Monitoring tools (Sentry, Datadog).

Job Details:

• Monitor, maintain, and upgrade existing enterprise application management systems.

• Troubleshoot production bugs, resolve server-side errors, and manage software patch deployments.

• Provide technical support and documentation to ensure 99.9% application uptime.

Key Responsibilities

• Provide continuous, high-tier technical oversight for critical enterprise management software systems.

• Monitor system health metrics actively using enterprise monitoring platforms to preemptively detect system anomalies.

• Troubleshoot and resolve highly complex infrastructure failures, production bugs, and software runtime errors.

• Execute regular software patches, database migrations, and structural system updates with zero client downtime.

• Document and maintain thorough operational playbooks, troubleshooting manuals, and configuration logs for the team.

• Coordinate cross-functionally with development teams to ensure software stability during new feature rollouts.

• Manage, configure, and refine centralized logging mechanisms to isolate distributed application failures rapidly.

• Guarantee the operational integrity and strict maintenance of server-side data backups and recovery protocols.

• Optimize application hosting environments to maintain an absolute baseline of 99.9% operational uptime.

• Define, track, and adhere strictly to internal SLA guidelines for incident responses and issue resolutions.

• Participate in rotating on-call production schedules to handle immediate, high-priority system alerts.

• Automate routine environment checkups, log rotations, and resource cleanups using specialized scripting.

Requirements

• 2 to 4 years of proven hands-on experience in production application support, DevOps, or system administration.

• Strong commands over Linux operating system internals, shell scripting, and complex database SQL query design.

• Extensive experience handling containerized ecosystems utilizing tools like Docker and orchestration layers.

• Solid experience working within cloud infrastructures and serverless setups like AWS or Cloudflare.

• Deep knowledge of modern APM application performance monitoring software including platforms like Sentry or Datadog.

• Superb diagnostic mindset with an ability to communicate complex system problems clearly to stakeholders.