Account Manager – Staff Augmentation Services

Required Experience: 4+ years in B2B client management or IT staffing sales.

Key Focus: Client Relationships, Workforce Management, Contract Negotiation.

Job Details:

• Act as the primary point of contact for enterprise clients looking to scale their teams temporarily or permanently.

• Assess client team-extension needs and bridge gaps using our bench and active talent pools.

• Ensure high client satisfaction and smooth resource integration into external workflows.

Key Responsibilities

• Cultivate and expand deep, long-term commercial relationships with assigned enterprise IT corporate client accounts.

• Conduct strategic workforce evaluations with clients to identify resource deficiencies in their engineering teams.

• Translate client staff augmentation requests into definitive technical criteria profiles for internal sourcing teams.

• Coordinate candidate selection reviews to present perfectly matched engineering profiles to the client.

• Manage client contract creations, statement of work (SOW) documents, and service fee terms accurately.

• Onboard extended contract resources smoothly into the active workplace cultures of external client teams.

• Conduct routine check-ins with client managers to monitor the productivity and success of deployed talent.

• Address and resolve candidate performance disputes or communication friction points quickly and professionally.

• Track contract expiration timelines actively to pitch proactive renewal extensions or replacement options.

• Maximize account value by mapping internal bench capabilities against clients’ emerging technical project pipelines.

• Collaborate internally with recruitment leaders to optimize resource availability based on upcoming pipeline forecasts.

• Deliver accurate, structured monthly account financial updates and resource allocation reports to company executives.

Requirements

• 4+ years of proven account management or business development success within the IT staffing or tech services industry.

• Deep understanding of human resource delivery models including temporary staffing, staff augmentation, and resource consulting.

• Exceptional negotiation skills with a proven ability to close high-value corporate service contracts and extensions.

• Outstanding verbal communication, conflict resolution expertise, and polished corporate relationship management style.

• Strong foundational familiarity with software roles, technology stacks, and agile project delivery cycles.

• Highly data-driven with exceptional organizational skills to manage hundreds of active contracts simultaneously.